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Brand: Underground Ordnance LLC
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All firearms must be shipped to a Federal Firearms License (FFL) holder in accordance with federal law. We do not ship firearms directly to individuals. At checkout, you will be required to provide the name and contact information of your preferred FFL dealer. It is your responsibility to ensure that your selected FFL is willing to accept the transfer on your behalf and that they provide us with a copy of their valid license. Firearms will not be shipped until the FFL documentation is received and verified. Please check your local and state laws before purchasing, as compliance is the buyer’s responsibility. Underground Ordnance LLC - Refund Policy Effective Date: 04/25/2025 Underground Ordnance LLC 28 NW 8th Ave, Galva, IL 61434 1. General Policy Due to the nature of our products-firearms, ammunition, accessories, and ordnance-related items-all sales are considered final. However, customer satisfaction and compliance with federal regulations are our top priorities. Refunds and exchanges will be handled on a case-by-case basis, subject to the conditions below. 2. Firearms & NFA Items - No refunds will be issued once a firearm or NFA item has been transferred to a buyer via a Federal Firearms License (FFL). - If a firearm is returned to us due to a failed background check or incomplete paperwork, a 15% restocking fee will be deducted from the refund. Shipping is non-refundable. - Custom builds or special orders are non-refundable and non-returnable. 3. Ammunition - All ammunition sales are final and non-returnable, in accordance with federal safety regulations. - We will issue replacements or refunds only for ammunition that arrives damaged or defective due to manufacturing or shipping issues. Claims must be made within 5 days of delivery. 4. Accessories and Non-Regulated Items Page 1 Underground Ordnance LLC - Refund Policy - Non-regulated items (e.g., optics, gear, cases) may be returned within 14 days of receipt, provided they are unused, unopened, and in original packaging. - Returns are subject to a 10% restocking fee. - Return shipping is the buyer's responsibility unless the item arrived defective or incorrect. 5. Shipping Damage or Defective Merchandise - Inspect all shipments upon delivery. - Claims for damaged, missing, or incorrect items must be made within 3 business days of receipt. - Email ordnancegunsmith@gmail.com or call 309-525-0654 to initiate a return or report an issue. Include order number, photos (if applicable), and a brief description of the issue. 6. Cancellations - Orders canceled before shipment may be refunded minus a 5% processing fee. - Orders for firearms or NFA items cannot be canceled once the background check process or ATF paperwork has begun. 7. Government Contracts & Bulk Orders - All sales to government agencies or bulk purchasers are governed by contract terms and are non-cancellable and non-refundable unless otherwise stated in writing. Questions? Please contact us at: Phone: 309-525-0654 Email: ordnancegunsmith@gmail.com Privacy Policy Effective Date: April 25, 2025 Underground Ordnance LLC 28 NW 8th Ave, Galva, IL 61434 --- 1. Overview Underground Ordnance LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, make purchases, or otherwise engage with our services. --- 2. Information We Collect We may collect the following types of information: A. Personal Information Full name Mailing and billing addresses Email address Phone number Date of birth (where legally required) Firearm ownership/license information Government-issued identification (when required by law) B. Transactional Data Product purchases Order history Payment information (processed via secure third-party processors) C. Technical Data IP address Browser and device type Pages visited and time spent on the site Cookies and similar technologies (see Section 6) --- 3. How We Use Your Information We use your information for purposes including but not limited to: Fulfilling orders and processing payments Verifying eligibility for firearm or ammunition sales Managing customer relationships and support inquiries Compliance with local, state, and federal firearms laws Internal record-keeping and audit purposes Marketing (only with consent, see Section 7) Preventing fraud and ensuring security --- 4. How We Share Information We do not sell or rent your personal data. However, we may share your information with: Government Agencies: As required by law or regulatory bodies (e.g., ATF, FBI NICS). Payment Processors: For secure transaction processing. Shipping Providers: To fulfill and deliver orders. Third-Party IT or Legal Services: For business operations, legal compliance, or cybersecurity. Law Enforcement: When legally obligated or to protect our business and users. --- 5. Data Retention We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., ATF records retention requirements of up to 20 years for certain firearms transactions). --- 6. Cookies and Tracking We use cookies and similar technologies for: Website functionality Usage analytics Security enhancements You can disable cookies in your browser settings, though some site features may not function properly. --- 7. Marketing and Communications We may send you updates or promotional emails with your consent. You may opt out of these communications at any time by clicking the unsubscribe link in emails or contacting us directly. --- 8. Security of Information We use industry-standard encryption, secure data storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure. --- 9. Your Rights and Choices You may request the following, subject to applicable law: Access to your data Correction of inaccurate information Deletion of your data (except where retention is legally required) Objection to or restriction of certain processing Opt-out of marketing communications To exercise these rights, contact us at: 📧 Email: Ordnancegunsmith@gmail.com 📞 Phone: 309-525-0654 --- 10. Children’s Privacy Our services are not intended for minors under 18, and we do not knowingly collect data from children. Any firearm-related purchases must comply with applicable age and licensing requirements. --- 11. Changes to This Policy We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. --- 12. Contact Us For questions or concerns about this policy or your data, please contact: Underground Ordnance LLC 28 NW 8th Ave, Galva, IL 61434 📧 Ordnancegunsmith@gmail.com 📞 309-525-0654